Terms & Conditions

Decorative Country Living delivery van

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Tel. 01400 273632
How to order...

If you would like to make a purchase, simply click "Add to Basket" to add the item to your shopping basket. The quantity of items in your basket, plus the total price (including standard UK shipping), is shown on the right hand panel of every page.
Shopping basket example
You can view your basket contents by clicking "Go to checkout", from where you may proceed to the secure payment area, modify the basket contents, or return to the online store.
How to pay...

For your peace of mind and for maximum security, we offer a choice of two payment methods:
HSBC secure payments
Pay securely with your debit or credit card using our HSBC Secure ePayments service. When payment is complete, simply click the button to return to our online store.
Paypal secure payments
Alternatively, use Paypal's secure payment service. You don't need a Paypal account and you can use your credit or debit card to pay for your order. 
Simply choose your preferred payment method on the checkout page.
We accept most major credit & debit cards, or Decorative Country Living Gift Vouchers.
Payment cards
We do not charge for orders until they are ready to ship (see Delivery, below).

Ordering from outside the UK...

We regularly ship to destinations all over the world. If you wish to order from abroad, simply place the items in your shopping basket and when you're ready to checkout, click the link under "your location" in the shopping basket to select your country from the drop-down list. The appropriate delivery charge will then automatically be applied. You can then choose to pay securely by either credit card or Paypal.
All prices are displayed in UK pounds sterling, Euros and US dollars.
If your country is not shown, please contact us.
Prices...

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£), Euros ( €) and US dollars ($) at the current exchange rate, and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
If your order is being despatched to a destination outside the European Community (EC) then any customs or import duties levied once the package reaches your destination country will be your responsibility, as we have no control over these charges and cannot predict them.
Delivery...

Stock permitting, orders are usually despatched within 2 working days, to arrive with UK customers within 5-7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
A delivery charge will be added to your order value where appropriate, as follows (Current as of March, 2017): 

UK destinations (excluding Channel Islands):

Up to 1kg £3.95
1-2kg £5.95
2-4kg £6.95
4-6kg £8.95
6-10kg £10.95
10-20kg £15.00
20-30kg £30.00
30kg and above,
(eg. antique furniture)
£80.00


For Channel Islands and overseas destinations, delivery is charged at cost, which is displayed in the shopping basket contents page when the appropriate country is selected; where necessary, please contact us for a price.

Please note: on most larger items, delivery is calculated on volume (ie. size) instead of weight.

Some UK areas (eg. Scottish Highlands & Islands) are subject to a delivery surcharge on very large items. Where appropriate, please add the necessary surcharge to your shopping basket when prompted at checkout.

Cancellation...

Your Right To Cancel:
 you may cancel your order (once accepted by us) for any reason, up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
Returns & Refunds...

All goods sold are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a seven day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter or e-mail at any time up to and including the seventh working day after the day on which you received your purchase.
Having notified us that you wish to cancel your order, goods must be returned to Decorative Country Living within 14 days after date of receiving the item, for a full refund or exchange, provided that:

1. The goods are returned in the same condition they were sold, including all original packaging materials. 
2. The goods are a normal stock item and have not been specially ordered at the customer’s request. 
3. Delivery & collection charges are not refundable. 
4. A valid receipt or proof of purchase is produced.

Faulty goods, where the fault is due to a manufacturing defect, will be exchanged or refunded where possible within the first 14 days of purchase. 
Damaged goods must be reported to Decorative Country Living within 24 hours of delivery of the goods. After this time we cannot accept responsibility for damage reported.

Description of goods...

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
What do we mean by "vintage"?..

"Vintage" is a much-used term these days, often referring to things that are new but vintage style.
At Decorative Country Living, we NEVER do this; when we describe something as "vintage" or "genuine vintage", it means that this item is genuinely old - usually dating from the early 20th century or before.
Vintage items are an intrinsic part of this website and we embrace the old, careworn, chipped, softly faded and the dusty! We always buy the best quality in terms of condition - especially with items such as eiderdowns - however, it's important to realise that something that is 50 or more years old will show signs of wear, and to true vintage-lovers they are all the better for it!
We always describe the condition of an item as accurately as possibe, particularly in terms of its vintage condition, so please do not expect it to look brand new!
Whilst we are happy to refund vintage items returned within 14 days (please see "Returns & Refunds", above) we do not refund postage/delivery costs on vintage items.
Copyright...

The contents of this website (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Decorative Country Living Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Decorative Country Living Ltd, copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.